Refund Policy
In short
- Codes and top-ups can’t be refunded once they’ve been delivered.
- Code invalid, already used or never arrived? We replace it or refund you in full.
- PlayStation game stopped working because of us? We restore your access or refund you.
- Message us on WhatsApp with your order ID (it starts with "ML-").
Digital codes: non-refundable once delivered
Because a delivered code can be used immediately and cannot be returned, codes and top-ups are non-refundable once they have been delivered to you, including if you change your mind or bought the wrong product.
When we will replace or refund
- Invalid or already-used code: contact us with your order ID. We will check it with you and replace the code or refund you in full.
- Paid but not delivered: contact us with your order ID and we will deliver your code or refund you in full.
- Order we cannot complete: if we cannot fulfil an order you paid for (for example, after a security review or if a product is out of stock), we refund you in full.
Unpaid orders expire automatically; you are not charged for them.
PlayStation games (Primary / Secondary)
- Game activations are non-refundable once the game has been set up on your console.
- If the game stops working because of a problem on our side, contact us with your order ID and we will restore your access or refund you. Guarantee period: lifetime, with account replacement.
- Not covered: access lost because the usage rules in our FAQ were not followed.
- If we cannot activate your game after you have paid, we refund you in full.
Physical products (consoles, controllers, accessories)
- Damaged, defective or wrong item: contact us within 2 days of delivery with your order ID and an unboxing video. We will replace the item or refund you, including shipping.
- Change of mind: not accepted. Physical items can only be returned if they are damaged, defective or not what you ordered (see above).
- Warranty: Physical items come with an official Indonesian warranty, usually 1 year; the length and coverage depend on the item. Ask our CS before buying if you are unsure. Warranty claims follow the distributor’s or manufacturer’s terms.
How to contact us
WhatsApp +62 898-8055-222 or email cs@primamira.com. Please include your order ID (it starts with "ML-"). Refunds go back to the original payment method through our payment provider.
This policy does not limit any rights you have under Indonesian consumer protection law.