FAQ & how to redeem
PlayStation games: Primary vs Secondary
Digital PS5 and PS4 games aren't delivered as a code. After you pay, our CS team contacts you on WhatsApp and sets the game up on your console using a game account. You choose how you want to play when you buy:
| Primary | Secondary | |
|---|---|---|
| Which account you play on | Your own PSN account | The account we set up on your console |
| Internet | Not needed — play online or offline | Needed while you play |
| Saves & trophies | On your own account | On the account we set up |
| Price | Higher | Lower |
How do I receive my game?
- Pay for your order and make sure your WhatsApp number is correct.
- Our CS team messages you on WhatsApp.
- On your PlayStation, open the sign-in screen, choose to sign in with a QR code, and send us a photo of the QR code.
- We sign in and set the game up on your console. Then you can play.
Keep your console on and connected to the internet while we set it up.
Do I have to give you my PSN password?
No. We never ask for your password. We only need a photo of the sign-in QR code on your console screen.
Rules to keep your game working
- Don't change the email, password or security settings of the account we set up, and don't sign it out.
- Primary: don't turn off "Console Sharing and Offline Play" for that account.
- Don't restore licences or reset (initialise) your console without asking us first.
Breaking these rules can stop the game from working. Our guarantee: lifetime. If the game stops working because of a problem on our side, we replace the account at no cost — as long as the rules above are followed.
Buying
Do I need an account to buy?
No. You can check out as a guest with your email address. With a free account you can see all your orders and codes in one place and earn points.
How do I pay?
QRIS (works with GoPay, OVO, DANA, ShopeePay, LinkAja and banking apps), GoPay, ShopeePay, bank transfer (virtual account) or credit/debit card. Payments are processed by our licensed payment provider. Prices are in Rupiah and the total you see at checkout is what you pay.
How long does delivery take?
PlayStation games: our CS contacts you on WhatsApp after payment, during our support hours (see Contact). Gift cards and top-ups: your code is emailed to you as soon as your payment is confirmed, usually within a few minutes, and it also appears on the order screen and in your account. Some orders are checked by our team first; if yours is, we'll deliver it as soon as the check is done.
I paid but didn't get my code
Check your spam folder first, or look your order up on Track my order with your order ID and email. If it isn't there, message us on WhatsApp +62 898-8055-222 with your order ID (it starts with "ML-") and we'll sort it out.
Will the code work in my country / on my account?
Some codes only work for a specific region or platform. When a product has a restriction we show it on the product page under "Region". If you're unsure, ask us on WhatsApp before you buy — codes can't be refunded once delivered.
How does shipping work for consoles and accessories?
Physical products are shipped within Indonesia. Enter your address at checkout to see courier options and the exact shipping cost before you pay. We email you the tracking number when your package ships, and you can follow its status under My Orders.
What if my item arrives damaged?
Record a video while opening the package and contact us on WhatsApp with your order ID. See our Refund Policy for details.
Redeeming
PSN top-ups (PlayStation wallet codes)
- On your PS5, open PlayStation Store (or sign in at store.playstation.com).
- Select the ••• menu, then Redeem Code.
- Enter the code from your email and confirm.
Xbox / PC Game Pass
- Go to microsoft.com/redeem and sign in with your Microsoft account.
- Enter the 25-character code from your email.
- Confirm — the subscription starts right away.
Steam Wallet
- Sign in to Steam and open your account details.
- Choose Add funds to your Steam Wallet, then Redeem a Steam Gift Card or Wallet Code.
- Enter the code from your email.
Other vouchers and top-ups
Your email includes the code and the product it is for. If you're not sure how to use it, message us on WhatsApp and we'll walk you through it.
After you buy
Can I get a refund?
Codes are non-refundable once delivered. If a code is invalid or already used, or you never received it, we'll replace it or refund you. See our Refund Policy.
How do points work?
With a free account you earn 1 point for every Rp 10.000 you spend. Use points at checkout: 1 point = Rp 100 off.